Shipping policy
At GS Marketing (Herbal Division), we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully to understand how your orders are processed and delivered.
🚚 ORDER PROCESSING TIME
✔ All orders are processed within 24–48 hours after confirmation.
✔ Orders placed on Sundays or public holidays will be processed on the next working day.
✔ You will receive an order confirmation message/email once your order is successfully placed.
📍 SHIPPING LOCATIONS
✔ We currently ship across all major locations in India.
✔ For remote or rural areas, delivery time may vary slightly depending on courier availability.
⏱ DELIVERY TIME
✔ Standard delivery time is 3–7 business days.
✔ Delivery may take up to 7–10 days for remote locations.
✔ Delays may occur due to unforeseen circumstances such as weather, courier issues, or high demand periods.
💰 SHIPPING CHARGES
✔ Free Shipping may be available on selected offers or orders above a certain value.
✔ Otherwise, a standard shipping fee will be applied at checkout (if applicable).
💵 CASH ON DELIVERY (COD)
✔ We offer Cash on Delivery (COD) on most orders.
✔ In some cases, a small confirmation amount may be required to process COD orders.
✔ Our team may contact you for order verification before dispatch.
📦 ORDER TRACKING
✔ Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp.
✔ You can track your order in real-time using the provided tracking link.
❗ FAILED DELIVERY / RE-ATTEMPTS
✔ If you are unavailable at the time of delivery, the courier will attempt delivery again.
✔ After multiple failed attempts, the order may be returned to origin.
✔ In such cases, re-shipping charges may apply.
⚠️ ADDRESS & CONTACT DETAILS
✔ Please ensure your shipping address and phone number are accurate.
✔ We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.
📭 DAMAGED / LOST SHIPMENT
✔ If your order arrives damaged or tampered, please contact us within 24 hours of delivery with photos as proof.
✔ In case of a lost shipment, we will coordinate with the courier partner and provide a resolution.
🚫 SHIPPING RESTRICTIONS
✔ We reserve the right to cancel or refuse orders in certain locations due to logistical limitations.
✔ Certain products may have delivery restrictions based on region or availability.
📞 CONTACT US
If you have any questions regarding shipping, feel free to contact us:
📍 Corporate Office: GS Marketing, Village Rangwasa, Indore 453331
📞 Phone: 7828935783